Home / Returns & Exchanges

Returns

Returns require authorization by phone or email within 2 weeks of receipt.
No returns on loose tea if the heat-seal closure has been opened.
We cannot accept returns simply because you didn't like the flavor.
All returns must be sent via USPS Parcel Post.
We never share email addresses.

Phone: +1 (716) 503-75-45
Email: goldenteapottop@gmail.com

Refunds (if applicable)

Once your return is received and inspected, we will send you an email confirming receipt.
We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will be automatically applied to your original method of payment.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet:

1. Check your bank account again.

2. Contact your credit card company — it may take time for the refund to be officially posted.

3. Contact your bank — there may be a processing delay.

If you’ve done all of this and still haven’t received your refund, please contact us at goldenteapottop@gmail.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged.
If you need to exchange an item for the same one, email us at goldenteapottop@gmail.com or call +1 (716) 503-75-45.

Please send your item to:
Golden Teapot
30 N Gould St R
Sheridan, WY 82801, USA

Shipping

To return your product, mail it to:

Golden Teapot
30 N Gould St R
Sheridan, WY 82801, USA

You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Delivery times for exchanges may vary depending on your location.